FAQ

Products

What is this product made of? How big is this product? How slippy is it to the touch? Other questions about texture, size, taste, materials, etc.

The Autistic Empire is not a large operation. We're one and a bit people trying to do our bit for the community and that means that we focussed on the low-hanging fruit of getting the store online and working - that means there will be some information missing from our 200+ product listings.

So, please email us with your questions at sales@autisticempire.com if we missed something and we'll try to find out the answer and upload the product listings for other curious shoppers.

 

Why don't you sell [inset product here]?

When first setting up this shop, we consulted with various autistic people we knew and looked at existing shops to estimate what people would be likely to want to buy. This is what we have so far, but we have by no means finished - we will be launching other product lines, such as books, t-shirts and other cool stuff in the future.

We have had some suggestions that we *really* want to deliver on (like one person playtents for adults) but they were either niche or difficult to source. We need people to buy more of the more popular stuff before we can afford to make those happen.

If you have suggestions, we would to hear them, email us at sales@autisticempire.com.

 

Payment

Do you accept euros/dollars/currencies other than the pound?

Due to the current limitations of our platform, we can only accept pounds. If you pay via PayPal, they should allow you to convert into your own currency.

Will you accept cheque/postal order/other non-electronic payment?

No. If you were to send us a cheque or cash, we'd have to cash it at a bank and we wouldn't get round to it for ages and would probably have lost it by the time we remembered. Please don't do that to us.  

Can I amend/cancel an order?

If you contact us before we ship your order, then yes. If we have already shipped, then you will have to either accept the item or return it to us. Email us at sales@autisticempire.com ASAP if you're having a problem.

 

Shipping

How long will things take to arrive?

Nearly all of our products are drop-shipped by our suppliers and so we are at their mercy. Shipping times should be displayed on each product. 

My order hasn't arrived?

Hmm, tricky. Email us at sales@autisticempire.com and let's take a look.

Do you ship worldwide?

We currently only ship to the UK. Some items will give you the option to ship elsewhere but that has been built into our platform. Much as we would like to ship worldwide, working out international shipping is super difficult and we just wanted to get the store up and running in the first instance. Hopefully this will change soon.

 

Returns

My product is broken/damaged/smells weird/looks funny/doesn't make the right "click".

So, we don't really care why you're unhappy - if you don't like what you bought, we're sorry and we'll try to refund you. Whether we can do that is dependent on what you bought and the arrangement we have with our supplier. Send us an email at sales@autisticempire.com and we'll see what we can do.

Contacts

Do you have a phone number I can ring?

This is an autistic company and all of us would rather ran away and hide in a hole forever than make or receive a phone call, so it's email only. As we grow, we will add a live chat client, which is much more efficient and less stressful for everyone involved.